The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Thomas J. Watson
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My dad was a ham, too. He could sell those women anything. Of all his sons, I was the only one he could trust to sell as well as he could. I was proud of that.
More quotes by Thomas J. Watson
- Whenever an individual or a business decides that success has been attained, progress stops.
- Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself.
- If you aren't playing well, the game isn't as much fun. When that happens I tell myself just to go out and play as I did when I was a kid.
- Good design is good business.
- Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.