The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Thomas J. Watson
More from: Thomas J. Watson
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These are very subtle things, of course, and I don't expect everyone to pick them up consciously, but I think that there is something there that you must be able to feel, there is an energy at work that I must trust my audience will be able to pick up at some level. -
The hardest thing is that you can't trust people now. You just can't. -
Basically, there are two paths you can walk: faith or fear. It's impossible to simultaneously trust God and not trust God. -
Age appears to be best in four things old wood best to burn, old wine to drink, old friends to trust, and old authors to read. -
Trust has to be earned, and should come only after the passage of time.
More quotes by Thomas J. Watson
- Whenever an individual or a business decides that success has been attained, progress stops.
- Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself.
- If you aren't playing well, the game isn't as much fun. When that happens I tell myself just to go out and play as I did when I was a kid.
- Good design is good business.
- Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.